Refund policy

Returns & Refunds Policy

Thank you for shopping with us! All of our products are made to order using a print-on-demand service. Please read our returns and refunds policy carefully before making a purchase. 

Made-to-Order Products

All items in our store are custom made once your order is placed. Because of this, we are unable to accept returns or exchanges for reasons such as ordering the wrong size, a change of mind, or buyer’s remorse.

Damaged, Misprinted, or Defective Items

If your order arrives damaged, misprinted, or with a manufacturing defect, please contact us within 30 days of receiving your item. Include the following in your message:

• A photo showing the issue
• A brief description of the problem
• Your order number

Once we confirm the issue, we will offer a free replacement or a full refund.

Lost Orders

If your order is lost in transit and your shipping address was entered correctly at checkout, we will replace it at no additional cost. Please report lost orders within 30 days of the estimated delivery date.

If a package is undeliverable due to an incorrect or incomplete address provided at checkout, we cannot offer a refund or free replacement. A new order can be placed using the correct address.

Returns

As all items are custom made to order, we do not accept returns.

Order Cancellations

We begin production shortly after an order is placed, so we cannot guarantee order cancellations or changes. If you need to make a change, please contact us as soon as possible, and we’ll do our best to help.

Need Help?

If you have any questions, please contact us through our contact form or email us at contact@inkloveprint.co.uk